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FAQs |
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Q: When will
I be contacted?
A: A Dex™
Broadband Video
Consultant will
call and e-mail
you, to start
the video design
process, within
four business
days of placing
your order. You
will either
receive a Dex
Video Check List
in the mail or
via email.
Please fill out
the available
checklist and
include any
content you wish
to include to
help you design
your
personalized Dex
Video. |
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Q: What do I
have to do?
A: Gather
your business
content and any
information you
would like to
highlight,
including logos,
photos, existing
video clips,
your yellow
pages ad, your
Web site
content, and/or
stock footage
your video
consultant may
be able to
provide.
Please fill out
the Dex Video
Checklist and
include it with
any content you
have gathered.
After choosing
your content,
send the content
to Dex along
with the
completed Dex
Video Checklist.
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Mail it in
the
self-addressed
envelope
provided (if
you did not
receive an
envelope and
need to send
content via
mail, e-mail
Dex at
design@dexknowsvideo.com
or call
1-877-DEX-VIDO,
and we will
send you
one)
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If you have
content you
would like
to send
electronically
you may
email it to
design@dexknowsvideo.com
Once your
content has been
received and we
have designed
your
DexKnows.com
Video, we will
e-mail you a
copy of your
completed video
for your
approval. Once
you have
approved your
video it will go
live on DexKnows.com |
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Q: I am
having trouble
getting my
email, what can
I do?
A: Go to
your security
access of your
email system or
spam filter and
add access to
design@DexKnowsvideo.com |
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Q: Can I
submit paper
copies or
pictures?
A: Yes,
we can scan any
paper content
you might have
if it is not
available in the
formats listed
on the right. |
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Q: Will I
receive my
content back?
A: No,
Please make
copies of all
content you want
to send to us.
Keep all
original
documents. |
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Q: What kind
of stock footage
can I use to
help enhance my
video?
A: Your
Video Designer
has access to
hundreds of
interesting
graphics,
pictures, and
video clips
suitable to your
type of
business. When
you receive your
welcome call
feel free to ask
us any questions
you might have. |
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Q: What type
of video player
will my video
appear on?
A:
Windows Media
Player. This
system uses true
streaming, so
you won't have
to wait for your
video to
download. |
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Q: Why
Windows Media
Player?
A:
Windows Media
Player is 100%
compatible with
all computers
using the
Microsoft
Windows
operating
platform. There
is also a free
version
available to Mac
users. To insure
the best
possible quality
of video
delivery,
DexKnows video
is "streamed" -
this means that
data is sent in
a continual
stream to your
PC. DexKnows
video is
delivered in a
multiple
bandwidth format
- this means
that on the
Microsoft
Windows platform
computer you'll
view the best
possible video
for your
connection
speed. |
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Q: Does it
matter what type
of Internet
connection I
have?
A:
DexKnows video
plays on both
dial-up and
broadband
connections. The
size and clarity
of the video
will vary with the
users connection
speed and, in
some cases,
their PCs
operating system
and CPU. The
lower the speed
the smaller the
video. The
quality and size
of video is
directly related
to the amount of
bandwidth
available (often
known as
connection
speed). Dial-up
connections are
slow, while
cable modems,
DSL lines (a
service provided
by Qwest to
consumers) and
LAN (local area
networks) are
generally very
fast. |
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Q: How do I
get DexKnows
Video to work
with Firefox?
A: You'll
need to download
and install the
Netscape
Navigator
"plug-in".
Firefox uses
plug-ins to play
video. Once this
has been
installed on
your PC,
DexKnows Videos
will play in the
Firefox browser.
Click
here for
link to plug-in
download page
from Microsoft. |
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Acceptable Formats |
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Existing
Video
types
accepted:
VHS
tape,
SVHS
tape,
miniDV
tape,
BetaSP
tape,
3/4
Umatic
tape,
DVD
disk,
DVD data
disk, or
CD-ROM
disk
with the
following
file
formats
- MPEG,
AVI or
QuickTime.
File
video
must be
320x240
(or
larger)
/ 30fps
high
quality.
Other
Content
Accepted:
CD-RW
data
disks
containing
the
following
video
formats
-
320x240
minimum
pixel
size and
30
frames
per
second.
MPEG 1,
MPEG 2,
AVI and
WMV
(encoded
at 500
kbps or
more)
Image
file
types
for
pictures
and
graphics
- all
images
must be
at least
320x240
pixels
in GIF,
JPEG,
JPG, EPS
(for
PC), AI
(8.0 or
earlier)or
PSD.
Digital
Photo
Guidelines:
1) No
more
than 15
images
per
video.
2) Image
size for
email
must not
exceed 2
megs per
image.
Please
consult
with
your ISP
/ email
carrier
as to
your
individual
email
attachment
limits.
3) Image
quality
no less
than
72dpi at
320
pixels
wide by
240
pixels
high.
4)
Images
may be
submitted
on
CD-ROM,
DVD-ROM
or any
other
data DVD
format.
5)
Images
must be
in JPG
or TIF
format
with
file
extensions.
Printed
Photo
Guidelines:
1) No
more
than 15
images
per
video.
2)
Maximum
image
size 8.5
inches
by 11
inches.
3)
Minimum
photo
size 1.5
inches
by 2
inches.
4)
Magazines
and
catalogs
are OK.
Please
circle
images
to be
used and
mark
pages.
5) Do
not send
framed
or
mounted
images.
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